SATISFACTION & RETURN POLICY
We want every customer to be confident that our Product will meet their needs. In order to accomplish this, we provide a satisfaction guarantee on one unit on the first order of each of our customers. This provides our customers with the opportunity to install one of our units with confidence and understand that our product will work for their installation before committing to installing throughout the entire home.

Under this policy customers may return unopened units from any of their orders, subject to the below instructions and conditions. Customers may return up to one opened unit from their first order for a refund, subject to the below instructions and conditions. If a Customer wishes to return more than one opened unit from their first order or return open units from any subsequent order, there will be a 25% (of retail value) return processing fee assessed to the Customer associated with each opened returned unit (beginning with the second unit in the case of a first order), subject to the below instructions and conditions.

If you are the original purchaser and, for any reason, you want to return the Product for a refund, you must notify us no later than 30 days following the date of delivery (the "Cancellation Period"). The Product is not eligible for a refund after the 30-day period. To initiate a return, you must inform us of your decision within the Cancellation Period by contacting IOTTY customer support at support@iottysmarthome.com with (i) RMA in the subject line, (ii) the order number in the body of the message and (iii) clearly state your desire to return the Product. Although it will not affect your right to a refund, please also include your reason for returning the Product. For such returns, IOTTY customer service will provide you with a Return Materials Authorization ("RMA") that you must include with your return shipment to IOTTY so IOTTY can identify your shipment and return address. 

To receive a refund, you must return your Product (and any promotional merchandise supplied with the Product) with the provided RMA within fourteen (14) days following the day on which IOTTY customer support issued the RMA. Returned Products must be in good physical condition (e.g., not physically broken or damaged). All accessories originally included with your purchase must be included with your return. You will be responsible for all costs associated with returning the Product to us (including uninstallation). You assume all risk of loss or damage to the Products while in transit to IOTTY. 

After receipt of Product, we will refund based on the following:

Any Order unopened items: the price you paid for the Product only, less the value of any promotional merchandise or discounts you received.
First Order up to one opened item: the price you paid for the Product only, less the value of any promotional merchandise or discounts you received.
First Order beyond one opened item: the price you paid for the Product only, less the value of any promotional merchandise or discounts you received, less a return processing fee of 25% the retail value of the Product.
Open items on any Order after the first Order: the price you paid for the Product only, less the value of any promotional merchandise or discounts you received, less a return processing fee of 25% the retail value of the Product.

If you purchase a Bundle (multiple Products sold together at a discount), we will not provide a refund if you return only part of the Bundle, and you must return all of the Products sold together in that Bundle in order to receive any refund. 

All Products, whether authorized or not, that are returned to us become our property. If you (a) return unauthorized products to IOTTY  or (b) return authorized products but there are missing component(s) or are damaged, you are not eligible for a refund and IOTTY will not return the products to you.  We will process any refund due to you as soon as possible and, in any case, within 30 days from the date of receipt by IOTTY of the returned Product.

Chargebacks
If a chargeback is initiated for an order, any pending return, refund, or exchange for that order may be canceled. iotty reserves the right to deny future return or exchange requests associated with the customer in such cases.